Thwarting the thieves is a never-ending battle

January 28, 2022

If you ever believe you are the victim of a scam related to your utility service, report it to the police and call us as well so we are aware of any effort by crooks to steal from our customers. Here are some things to watch out for that are clear signals someone is trying to rip you off.

  • Asking for your debit card or credit card information. We will never do that. If you receive such a call from someone claiming to represent us, report it.
  • Asking you to make a payment with a prepaid debit/gift card or a payment app. We will not do that. If you receive such a request from someone claiming to represent us, report it.
  • Telling you your service will be cut off if you do not make an immediate payment. We never do that. If someone claiming to represent us makes such a threat, report it. We will work with you to find an option to continue your service if you are having trouble paying your bill.

Bottom line: If you ever receive a suspicious call, text or email claiming to come from us, check your account status before providing any information or making a payment.

  • Use our mobile app to access your account. Download the app using the QR codes on this newsletter or visit the App Store or Google Play.
  • Sign in to your online account at (If you don’t already have an online account, it only takes a couple of minutes to create one.)
  • Call us and press 1-2-1.

We are one of the more than 130 members of Utilities United Against Scams, which is dedicated to helping customers avoid the tricks scammers use. Visit to learn more.