Accidentally digging into underground utility lines of any type can cause safety issues and inconvenience those who will be impacted by a service interruption. Kentucky and Virginia laws require excavators, including homeowners to contact operators of underground utilities before performing any excavation work. It doesn't matter how large or small your project is. You’re still required to have underground utility lines marked before you dig.
When you contact 811
When you call Kentucky 811 (or submit your locate request online) or Virginia 811, 811 will coordinate with member utilities* in your area to have underground utility lines marked. This work is performed at no cost to you.
When you submit your request, 811 will issue a "locate request" to member utilities, including those who provide natural gas, electric, telephone, cable and/or water service. Crews either mark their underground facilities or notify the excavator they have no underground lines in the area.
Contact 811 at least two business days before performing any excavation work. This will ensure sufficient time for operators of underground facilities to mark their lines to protect excavators and the general public and preserve the reliability of any underground facilities.
811 is a free service, and you can submit your locate request any time day or night.
If you are a KU customer:
Kentucky Utilities is a member utility in certain parts of its service territory. In areas where KU is not a member utility of the 811 service, customers need to contact KU directly to request an underground electric line locate service. KU will perform this service at no additional charge.
Select your county from the drop down list below to find out if you need to contact KU in addition to Kentucky 811 to have your underground electric lines marked.