If you think you’ve fallen victim to a utility scam, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
We’re integrating sustainability into every part of our operations and through customer partnerships.
Empowering customers' experience with more tools and features.
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
LG&E and KU have a steadfast and unwavering commitment to the communities they serve.
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
empowering Kentucky’s future through smart investments.
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Now is a great time to get organized so your new place is safe, efficient and comfortable.
Important information about residential joint accounts.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)
Accidentally digging into underground utility lines of any type can cause safety issues and inconvenience those who will be impacted by a service interruption. Kentucky and Virginia laws require excavators, including homeowners to contact operators of underground utilities before performing any excavation work. It doesn't matter how large or small your project is. You’re still required to have underground utility lines marked before you dig.
When you contact Kentucky 811 (or call 8-1-1 to submit your locate request) or Virginia 811, 811 will coordinate with member utilities in your area to have underground utility lines marked. This work is performed at no cost to you.
When you submit your request, 811 will issue a "locate request" to member utilities, including those who provide natural gas, electric, telephone, cable and/or water service. Crews either mark their underground facilities or notify the excavator they have no underground lines in the area.
You must contact 811 at least two business days before performing any excavation work. This will ensure sufficient time for operators of underground facilities to mark their lines to protect excavators and the general public and preserve the reliability of any underground facilities.
811 is a free service, and you can submit your locate request any time day or night.
Because you receive natural gas service, you likely have underground natural gas lines at your place of residence or business. Damage to natural gas lines from excavation work can lead to explosion or fire and can cause property damage, serious injuries or death.
The Kentucky Public Service Commission (KPSC) investigates instances of excavation damage to underground natural gas pipelines to determine whether the pipeline was properly located prior to excavation.
Under changes to the Underground Facility Damage Prevention Act of 1992 (the “Act”), which took effect on July 14, 2018, the KPSC has the authority to levy fines for failing to comply with the requirements of the Kentucky statute related to protection of underground utilities.
Key requirements of the Act (KRS 367.4901 to KRS 367.4917) include:
Kentucky Utilities is a member utility in certain parts of its service territory. In areas where KU is not a member utility of the 811 service, customers need to contact KU directly to request an underground electric line locate service. KU will perform this service at no additional charge.
Select your county from the drop-down list below to find out if you need to contact KU in addition to Kentucky 811 to have your underground electric lines marked.
