Help Topics
Home energy rebates - heat pump - help

I started the application process with the online application; however, I have not received my paper copy of my rebate application in the mail. Can I request another one?

Yes. Please call 800-356-5467 to request another copy of your rebate application.

I enrolled for one rebate, but I actually installed two qualifying products. Can I fill in the information for both products on the same application and submit the receipt for both qualifying products in the same envelope?

No. Each product must have its own application. Please note that the deadline to sign up for the Home Energy Rebates Program was March 31, 2018.

How will I receive my rebate?

Once your application is approved, a rebate check will be mailed to the service address on file with LG&E and KU. A rebate cannot be used as a credit toward your LG&E or KU account.

How long does it take to receive my rebate?

Once your application is approved, a rebate check will be mailed within six to eight weeks to the service address on file with LG&E and KU.

Can you mail my rebate check to another address?

No. Program requirements state that the rebate check must be mailed to the service address on file with LG&E and KU at the time the check is mailed.

How do I correct or update my service address?

If your service address needs to be corrected or updated, you may sign in to
My Account or call our Customer Service department at:

LG&E: 502-589-1444 (outside Louisville 1-800-331-7370)

KU: 1-800-981-0600

Representatives are available Monday through Friday from 7 a.m. until 7 p.m.

How can I check on the status of my rebate?

You may sign in to My Account or call 800-356-5467 to check on the status of your application. If you call, follow the prompt for Home Energy Rebates and select '2' for questions about an existing rebate.

Are there proof of purchase requirements?

Yes. Retail purchase receipts must be legible and must include the following:

  • Retailer/Contractor name, address and phone number.
  • Itemized listing of product(s), including description(s), manufacturer(s), model number(s) or other identifying information. The receipt information must match the product information from the rebate application.
  • Product purchase price and proof that full payment has been made.
  • Purchase date and date product delivered or installed (if installed by a contractor).

Additional documentation is required for central air conditioner and air-source heat pump and replacement window and window film rebates.

What is the effective purchase date to be eligible for a rebate?

Qualifying appliances and products purchased between November 9, 2011 and March 31, 2018 that meet the proof of purchase requirements may qualify for rebates.

I am a builder or landlord who purchased an eligible product or appliance that was installed at the service address of a current LG&E or KU residential electric customer. Can I receive a rebate for this purchase?

Yes. As a builder or landlord, you may be eligible for a rebate through our third-party application process. Rebated items may be subject to on-site verification. To request a third-party application, please call 1-800-356-5467.

How can I find out more about ENERGY STAR® certified products?

Visit the U.S. EPA's ENERGY STAR website, energystar.gov, to find the complete list of ENERGY STAR certified appliances and products.

What is a rebate verification?

We perform random rebate verifications to ensure our rebates are properly awarded. If your rebate application is selected for verification, our program partner, MaGrann Associates, will call to schedule an appointment at your convenience. Someone from your home over the age of 18 will need to accompany our program partner during the appointment. The visit will last 10-15 minutes and the representative will confirm the make, model and serial numbers of the high-efficiency equipment you installed. We appreciate your understanding and patience if you are asked to participate in the rebate site verification process.

I received a letter saying that I can upload my rebate information electronically to process by rebate application request. What information do I need to complete the electronic submission?

In order to log into the secure web portal to upload the requested documentation, customers will need the last name on the application, and the enrollment ID and reference number located on the letter. Once logged into the Rebate Processing Center’s web portal, a digital image of the supporting documents can be uploaded from your desktop or smartphone.

All completed applications and supporting documentation must be received (postmarked or uploaded) by Sept. 1, 2018 or the rebate request will be cancelled.

What file formats can be uploaded to the secure web portal?

Images should be submitted in JPG, GIF, PNG, BMP, TIF, DOC, DOCX or PDF format, and cannot exceed 3 MB in size.

Who do I contact if I need assistance with the web portal?

If a customer requires additional information or assistance in uploading their documentation, they may contact EFI, our Home Energy Rebates Processing Center at 877-282-8618 Monday through Friday 8 a.m. to 8 p.m., and Saturday 8 a.m. to 5 p.m., Eastern Time.

All completed applications and supporting documentation must be received (postmarked or uploaded) by Sept. 1, 2018 or the rebate request will be cancelled.

Do I have to use the web portal to submit the requested documentation?

No. Customers may choose to submit their documentation with either the web portal or by mail using the provided postage paid envelope.

All completed applications and supporting documentation must be received (postmarked or uploaded) by Sept. 1, 2018 or the rebate request will be cancelled.

How long will it take to receive my rebate after I’ve uploaded my documentation?

Rebate applications and supporting documentation that meet all the necessary requirements will be approved by LG&E and KU. Site verification of the installed product may be required for rebate to be issued. Once a rebate application is approved, your choice of rebate check or pre-paid Visa card will be mailed within six to eight weeks.

All completed applications and supporting documentation must be received (postmarked or uploaded) by Sept. 1, 2018 or the rebate request will be cancelled.