Scuttle the scammers: Check out these tips to protect your account

Criminals are on the job 24 hours a day, seven days a week. They’re always trying new methods and tricks designed to scam you out of your money. And one of their favorite ways to try to steal your hard-earned cash is to pretend they are with your utility company. Utilities United Against Scams raises awareness of utility scams each November to educate consumers on how to avoid becoming scam victims.

And when it comes to your account, you can protect yourself from these scammers by remembering a few simple steps.

If you are ever contacted – by phone, email, text or in person – by anyone claiming to represent us and demanding immediate payment, you should check your account status before making any payment or providing any information. There are three ways to do this:

• Sign in to your mobile app to see your account. (Download the app.)
• Sign in to your online account at my.lge-ku.com.
• Call us and press 1-2-1.

It’s important to know we NEVER make phone calls demanding payment. And we NEVER contact you to demand personal information such as credit/debit card numbers or checking account information. Also, a representative will NEVER come to your home demanding payment.

If you think you may have already been scammed, report it to police and then visit lge-ku.com/safety/scams to let us know. This web page also has information on other tricks scammers use and tips on how you can avoid becoming a victim.