After careful evaluation – and due to a decline in walk-in transactions, increased customer use of self-service channels, and best practice among similar utilities – we’ve decided to close the 26 business offices across our service territories.
Closures are expected to occur in phases, with all to close no later than the end of 2024. We’ll be using various communications channels to provide you with more information as it becomes available. An up-to-date list of business offices can be found at lge-ku.com/payment.
You have several options available 24 hours a day, seven days a week to make a payment and perform other transactions.
If you want to pay your bill in person, many retail locations, including Kroger and Walmart, accept payments on our behalf. All you need is your account number. You can find your nearest retail location at lge-ku.com/payment. (Click “In person” tab, find “Authorized payment agents” and click “Visit a location nearest you.”) These locations accept cash; note that additional fees apply.
If you don’t have internet access or a smartphone, you can still mail your payment at no additional cost using the return envelope provided in your monthly bill. Please ensure plenty of time for your payment to arrive.
Thank you for your patience as we transition. While our operations may be evolving, what isn’t changing is our dedication to providing safe and reliable service, as well as our commitment to charitable giving, employee volunteerism and sponsorship of events.