Help Topics
Home Energy Analysis Help Topics

Even though incentives will no longer be available, can I still sign up for the On-Site Home Energy Analysis after March 31, 2018?

Yes. Residential electric customers may sign up for the On-Site Home Energy Analysis until September 1, 2018, however please keep in mind that appointments are limited and offered on a first-come, first served basis.

How long do I have to complete my home upgrades and still qualify for incentives?

Customers who signed up for the On-Site Home Energy Analysis on or before March 31, 2018 have until September 1, 2018 to sign up for the verification inspection to become eligible for additional incentives. Appointments are limited and offered on a first-come, first served basis. Gas-only customers do not qualify for incentives.

How much does an on-site analysis cost?

An on-site Home Energy Analysis costs $25. The $25 charge will appear on the customer's utility bill the month following the analysis appointment.

Who is eligible?

Louisville Gas and Electric and Kentucky Utilities residential customers who reside in single-family homes (who have their own heating/cooling and water heating systems) and have authorization to make minor changes as needed for energy efficiency are eligible to participate. You must have at least eight months of continuous utility service at your current home and you must not have had an On–Site Analysis or WeCare analysis at that same premise within the past 36 months. LG&E dual fuel customers must have had at least eight months of gas and electric service usage.

What financial incentives are available to me if I make the recommended home improvements?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

Electric service customers of LG&E and KU are eligible to apply for the on-site Home Energy Analysis financial incentives. LG&E gas-only customers do not qualify for the financial incentives under this program. Funding for incentives under the program comes from the Demand-Side Management charge to residential electric-only customers.

Qualifying customers who make the recommended home improvements will see the benefits of a more comfortable and energy-efficient home. Plus, starting in August 2012, electric customers who participate in the enhanced on-site Home Energy Analysis program may also be eligible for financial incentives. 

If you're considering an upgrade of your home's heating and cooling equipment, air sealing or insulation improvements, window or door upgrades (or any major purchase that impacts whole-house energy consumption), completing an on-site Home Energy Analysis before making the improvement(s) may help you qualify to receive the additional incentives.

For inspection of your installed measures and to determine qualification for the incentive payment, an analyst must revisit your home and perform a final verification inspection. Results of this final inspection will determine your incentive eligibility.

How do I apply for the financial incentive?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

After you finish your home improvements, you must notify us online when you sign in or register your account, by phone (800-356-5467) or by email that you are ready for your final verification appointment. Once you request your verification appointment, our business partner, Nexant, will contact you to review the energy-saving measures you have completed since the initial analysis and to schedule the final inspection of your home. 

All LG&E and KU residential electric customers who have at least eight months of continuous utility service at that premise — and who have not had an On-Site Home Energy Analysis or WeCare analysis at that premise within the past 36 months — are eligible for this program. Louisville Gas and Electric and Kentucky Utilities residential electric service customers who participated in this program from January 1, 2011 to March 31, 2018 are eligible to apply for the incentives if their home improvements qualify.

What does it cost to have the final inspection?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

There is no additional cost to you for the final inspection. The one-time fee of $25 covers the initial and verification inspections.

What if my installed measures don't result in the promised 16%, 20% or 30% energy efficiency improvement? Am I still eligible for the financial incentives?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

By adhering to the recommendations in the initial analysis report you receive after your on-site Home Energy Analysis, you can ensure the implemented energy saving measures achieve the performance target. You may choose to pursue additional or alternative improvements not listed in the original analysis report; however, when you schedule your verification analysis, you must disclose to the program contractor all of the improvements you made.

Our program contractor will attempt to determine if the actual improvements you made achieve the minimum performance targets, but we cannot guarantee the final performance achieved until completion of the on-site verification analysis. The program contractor will complete only one verification analysis site visit. Manufacturer claims of energy savings do not guarantee incentive qualification. Final verification of savings rests with the program contractor and business partner, Nexant.

I'm a renter. Am I eligible for the financial incentives if improvements are made to my home?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

If you rent your property and your landlord paid for the improvements in your home, it is your responsibility to ensure the incentive payment is sent to the appropriate name and address. At the time of scheduling the verification analysis, you will be asked for the name and address where the incentive payment should be sent. In the event your landlord or property manager is to receive the payment, it is your obligation to provide this information to our program contractor.

Why are appointments only available on a first-come, first-served basis?

In order to ensure the best customer experience possible, we’re limiting appointments for certain programs that are expiring at the end of 2018 to ensure we can satisfy customer demand. 

As a result of allowing certain programs that are no longer cost-effective to expire at the end of 2018, customers will see an annual bill savings of between $8 to $12 this year when compared to 2017 demand-side management rates. Additionally, if our 2019-2025 DSM/EE filing is approved, customers would see an annual bill savings of between $26 to $33 in 2019, when compared to 2017 demand-side management rates.