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Home Energy Analysis Help Topics

How long do I have to complete my home upgrades and still qualify for incentives?

Customers who signed up for the On-Site Home Energy Analysis on or before March 31, 2018 have until September 1, 2018 to sign up for the verification inspection to become eligible for additional incentives. Appointments are limited and offered on a first-come, first served basis. Gas-only customers do not qualify for incentives.

How much does an On-Site Home Energy Analysis cost?

An On-Site Home Energy Analysis costs $25 for the initial inspection. The $25 charge will appear on the customer's utility bill the month following the appointment. There is no additional cost for the verification inspection.

(This program is no longer accepting new enrollments. Electric customers who signed up on or before March 31, 2018 have until September 1, 2018 to schedule their verification inspection.)

Who is eligible?

Louisville Gas and Electric and Kentucky Utilities residential customers may participate in this program.

The eligibility requirements are:

  • The customer must have at least eight months of continuous utility service at their current home.
  • The customer must not have had an On-Site Analysis or WeCare analysis at that same premise within the past 36 months.
  • LG&E gas-only customers do not qualify for the financial incentive.
(This program is no longer accepting new enrollments. Electric customers who signed up on or before March 31, 2018 have until September 1, 2018 to schedule their verification inspection.)

What financial incentives are available to me if I make the recommended home improvements?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

Click here for information regarding the financial incentives available for this program.

How do I apply for the financial incentive?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

After you finish your home improvements, you must notify us online when you sign in or register your account, by phone (800-356-5467) or by email that you are ready for your final verification appointment. Once you request your verification appointment, our business partner, Nexant, will contact you to review the energy-saving measures you have completed since the initial analysis and to schedule the final inspection of your home. 

LG&E and KU residential electric customers who have at least eight months of continuous utility service at that premise — and who have not had an On-Site Home Energy Analysis or WeCare analysis at that premise within the past 36 months — are eligible for this program. Louisville Gas and Electric and Kentucky Utilities residential electric service customers who participated in this program from January 1, 2011 to March 31, 2018 are eligible to apply for the incentives if their home improvements qualify.

What does it cost to have the final verification inspection to become eligible for incentives?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

There is no additional cost to you for the final verification inspection. The one-time fee of $25 covers the initial and verification inspections.

What if my installed measures don't result in the promised 16%, 20% or 30% energy efficiency improvement? Am I still eligible for the financial incentives?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

By adhering to the recommendations in the initial energy analysis report you received after your on-site Home Energy Analysis, you can ensure the implemented energy saving measures achieve the performance target. You may choose to pursue additional or alternative improvements not listed in the original energy analysis report; however, when you schedule your verification inspection, you must disclose to the program contractor all of the improvements you made.

Our program contractor will attempt to determine if the actual improvements you made achieve the minimum performance targets, but we cannot guarantee the final performance achieved until completion of the on-site verification inspection. The program contractor will complete only one verification analysis site visit. Manufacturer claims of energy savings do not guarantee incentive qualification. Final verification of savings rests with the program contractor and business partner, Nexant.

I'm a renter. Am I eligible for the financial incentives if improvements are made to my home?

(This portion of the program is only available to residential electric customers who signed up for the initial inspection by March 31, 2018. Appointments are limited and offered on a first-come, first served basis.)

If you rent your property and your landlord paid for the improvements in your home, it is your responsibility to ensure the incentive payment is sent to the appropriate name and address. At the time of scheduling the verification inspection, you will be asked for the name and address where the incentive payment should be sent. In the event your landlord or property manager is to receive the payment, it is your obligation to provide this information to our program contractor.

Why are appointments only available on a first-come, first-served basis?

In order to ensure the best customer experience possible, we’re limiting appointments for certain programs that are expiring at the end of 2018 to ensure we can satisfy customer demand. 

As a result of allowing certain programs that are no longer cost-effective to expire at the end of 2018, customers will see an annual bill savings of between $8 to $12 this year when compared to 2017 demand-side management rates. Additionally, if our 2019-2025 DSM/EE filing is approved, customers would see an annual bill savings of between $26 to $33 in 2019, when compared to 2017 demand-side management rates.