Winter storm preparedness

We closely monitor winter storm situations and stay in contact with mutual assistance partners to prepare for any potential issues. We also encourage our customers to plan in advance as well and offer the following tips to help them stay safe and comfortable in their homes.

• Keep warm air in and cold air out – Ensure heating systems are operating efficiently. Seal leaks and gaps around the home with caulk, spray foam or weather-stripping. Make sure warm-air registers are not blocked by drapes or furniture. Check out additional cold weather energy saving tips on our website.
   
• Build an emergency kit – Keep an emergency kit on hand that includes a battery-powered radio, flashlights for everyone in the family, fresh batteries for any devices, a first-aid kit, and over-the-counter and prescription medications. Visit www.ready.gov for a complete list of essential emergency kit supplies.
   
• Prepare for possible outages – Have alternate plans for refrigerating medicines or using power-dependent medical devices. Identify ways to stay warm in the event power is interrupted, including alternative heating sources if available. Do not use a gas stove or oven to heat your home. If using a portable generator, be sure to keep it outdoors and away from windows. Find more portable generator safety tips on our website.
   
• Avoid and report fallen power lines – Strong wind, snow and ice accumulation on tree branches can sometimes cause them to break and fall into power lines. Consider all fallen lines dangerous. Stay away and contact the utilities to report a downed wire.
  • LG&E customers should call 502-589-1444 (fast path 1-1-3)
  • KU customers should call 1-800-981-0600 (fast path 1-1-2)
     
• Stay informed – Download the LG&E and KU mobile app before inclement weather strikes. Customers can use the utilities’ mobile app, available from the Apple and Google stores, to access and keep track of near real-time outage information on the utilities’ online outage map. Customers can also use the app to report their outage and more.

LG&E and KU customers can also sign up for outage texting to report an outage to 4LGEKU (454358) and to request status updates from their mobile device.