Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
Once you have called LG&E or KU, you may then press one of these fast-path options
LG&E Electric Outage
KU Electric Outage
Make a payment
Account Balance/Due Date and Meter Reading Window
Reconnect Service (speak with a rep)
Auto Reconnect (self-service)
Payment Info - Online, Locations, Mail Address, Office
Stop or Move Existing Service
Start New Service
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
To avoid late payment charges, please allow 5-7 business days from the mailing date for receipt and processing of your payment.
P.O. Box 9001960
Louisville, KY 40290-1960
P.O. Box 9001954
Louisville, KY 40290-1954
Corporate mailing addresses
These addresses are for our corporate offices and are not to be used for mailing utility payments.
220 West Main Street
Louisville, KY 40202
One Quality Street
Lexington, KY 40507
Authorized retail payment agents
Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.
Non-essential businesses may be closed as communities combat the spread of COVID-19. Many of the CheckFreePay authorized retail payment agent locations are grocery stores that will likely remain open, but may be changing their hours of operation. We recommend contacting them for more information.