To all our customers,
As we all band together to combat COVID-19, our guiding principle and top priority remains the same: providing you safe, reliable energy while protecting the health and safety of our customers, employees, contractors and general public. We understand you depend on us, and our dedicated employees remain on the job to ensure we deliver that critical service.
Increasing preventive measures
We’re working hard each day to make sure any interactions between you and our employees are safe. In following the guidelines from the Centers for Disease Control and Prevention and public health officials, we encourage you to use our online services and programs or our drive-up windows and night deposit/drop-box options.
Currently, the only in-home visits we’re conducting are essential service-related work including gas leak investigations, move-in requests and new service turn-ons, many of which are scheduled with the customer in advance.
During our visits we’re wearing appropriate protective equipment, following recommended social distancing, and requesting customers who aren’t feeling well remain at a distance.
Supporting our customers
We know the COVID-19 pandemic has created unprecedented challenges for you and the communities we serve. We’ve taken quick and thoughtful actions to make doing business with us safer, and temporarily relaxed some policies we hope will ease some of the stress associated with the coronavirus.
In partnership with others in our communities, we’re also supporting organizations that will provide direct relief to those impacted most by this ongoing crisis.
If you have questions about our updated practices or how to be connected to other important community resources, please browse the other areas of our special pandemic webpage — lge-ku.com/COVID-19.
Helping our community shine
When times seem the darkest, all of us coming together can make our community’s light shine the brightest. For more than 100 years, we have proudly served our customers.
Our more than 3,600 employees live and work in the communities we serve, and we’re here for you. Let’s continue taking care of each other and, together, we will get through this challenging time.
Paul W. Thompson
Chairman, CEO and President