Outage reporting and information right at your fingertips

Posted | September 6, 2019

We want to make sure you have as much information as possible whenever you are affected by a power outage. Our improved outage map (stormcenter.lge-ku.com) provides detailed data about outages throughout our service area, from the number of affected customers to an estimated time of when power will be restored, if available. The interactive map is also available as an app for download to your mobile device.

When an outage occurs, text OUTAGE to 454358 (4LGEKU). We’ll text back to confirm the location. To get updates on the situation, text STATUS. Once power is restored, you’ll receive a text confirmation. Sign in to your online account (or create one) at my.lge-ku.com to ensure we have the correct phone number associated with your account.

If you prefer, you can also call us to report an outage.

Visit lge-ku.com/outages to learn more.