Need to connect service?

We are making it easier than ever to start, stop, or move your utility service from one location to another - or to reconnect your service following a disconnection.

Start, stop or move service Need reconnection?
gas and electric stove burners

Need reconnection?

If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:

  • My Account
  • Mobile app
  • By calling us at:
    • LG&E: 502-589-1444 or 800-331-7370 (1-2-2-2-1 for fast path option)
    • KU/ODP: 800-981-0600 (1-2-2-2-1 for fast path option)

Customers with an advanced electric meter will not be charged a reconnection fee if the remote process is used. Other fees may apply.

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
Start service request

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.
Stop service request

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Your previous account number.
Move service request
an advanced meter on a house and an iPad with dashboard

Information at your fingertips

Learn more about the benefits of My Meter.

My Meter
map of service territory

When will I receive my meter upgrade?

Check our fully interactive map to see when electric meter upgrades are coming to your area.

Meter upgrade map