Billing & payment

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

Learn more

About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

About LG&E and KU

Our company Vision/Mission Management team Diversity Power plants & natural gas compressor stations Regulatory Research & development New generation

News

News, bill inserts, Power Sources newsletter and press releases....more

News

Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases

Community & corporate responsibility

LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

Community & corporate responsibility

LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

LG&E and KU Foundation Community investment Community involvement Community relations Safety & educational outreach

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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Investments

empowering Kentucky’s future through smart investments.

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Regulatory filings

Regulatory main

Bill Pay | My Account

Start, stop or move service

We are experiencing a high volume of online requests. Please do not submit multiple requests for the same issue, as it can further delay our response time. To expedite your request, please call us at 502-589-1444 (LG&E) or 800-981-0600 (KU or ODP).

Residential
Business

Residential

Start service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.

Start service request

Stop service

You will need to provide:

Account number and the last four digits of the account holder's Social Security number.
Location and contact information.
Access to meter location.

Stop service request

Move service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.
Your previous account number.

Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

Download (0.54mb) Learn more

Joint accounts

Important information about residential joint accounts.

Learn more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

New! Proactive outage alerts

Stay informed during a power outage with our new outage alerts.
Update your contact information in My Account so we can stay in touch to keep you safe and informed.

Learn more.

Save our contacts in your phone so you know the messages are from us:

Outage alert texts will come from: 454-358 (4LGEKU)
Outage alert phone calls will come from: 800-331-7370 (LG&E) or 800-981-0600 (KU/ODP)

Report an electric outage

Report a gas outage or leak

Report a Streetlight outage

Outage map

How to use the outage map (PDF)

Report outages using our mobile app

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

App Store Google Play Learn more

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

LG&E and KU site search

Advanced Meter FAQ

What is an advanced meter?
How do I know I have an advanced electric meter?
Is there a monthly fee for having an advanced meter?
How does an advanced meter transmit energy usage information?
Who can see my energy usage information?
What if I do not want an advanced meter at my address? Are there additional costs?
Will an advanced meter give LG&E, KU or ODP control over how and when a customer uses energy?
Is my advanced meter information secure?
Can having an advanced meter affect my health?
Door-to-door salespeople showed up after my meter upgrade, are they to be trusted?
Are these advanced meters lithium battery powered?

What is an advanced meter?

Advanced meters transmit energy usage information to us at more frequent intervals throughout the day, unlike non-AMI meters which are read only once a month.

Advanced meters send and receive information related to your energy service through a secure communication network. We use the data from your advanced meter to generate bills, to run a more reliable and efficient energy grid, and to deliver a higher level of service to you.

Check out this helpful video.

Residential contact

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Online Phone Mail In person

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Residential

Pay my bill

Manage my bill

Make a payment arrangement

Make a payment arrangement

Schedule reconnection of service

Schedule reconnection of service

Report an outage

Report an outage

Check account balance

Check account balance

Learn details about your full bill

Learn details about your full bill

Sign up for paperless billing

Sign up for paperless billing

Sign up to receive notifications

Sign up to receive notifications

Other services

Rate options

Rate options

Energy efficiency

Energy efficiency

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Assistance programs

Residential guides & handbooks

Residential guides & handbooks

Business

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Business

Business

Billing

Moving?

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Contact

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Our mobile app

Our mobile app

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Programs & tools

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The Environment

Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

My Meter

My Meter

Safety

Safety

Economic development

Economic development

About LG&E and KU

About LG&E and KU

News

News

Community & corporate responsibility

Community & corporate responsibility

Careers

Careers

Investments

Investments

Regulatory filings

Regulatory filings