Need a bit of help with your energy bill? We offer a variety of assistance programs designed to provide support for income-eligible customers. We encourage anyone needing help to explore their eligibility options for these programs. Examples of these programs include LIHEAP (Low-Income Home Energy Assistance Program), LIHEAP Crisis, various local agency assistance programs and more.
If you need some extra time to pay your monthly bill, you could be eligible to make a payment arrangement. You can set up a payment arrangement through our mobile app (download it by searching “LG&E KU ODP” in app stores), online through My Account or by calling our automated phone line.
Visit our Assistance programs page to see which assistance programs are available in your area. You’ll also find helpful information on energy efficiency programs that could save you energy and money this winter. Our company has no role in assessing who is eligible for assistance.
For those looking to lend a helping hand, why not give the gift of energy? A Home Utility Gift (HUG) certificate credits the utility account of any of our customers. Instead of working like traditional gift certificates, a HUG is a credit placed directly on the recipient’s account. When you purchase a HUG, we’ll automatically deduct the amount of your purchase from the recipient’s next bill. And we’ll mail (or email) you a gift certificate you can present to the recipient. Simply visit our HUG page to fill out the order form and mail it to us. We will take care of the rest.
