The holidays are (almost) here!

November 20, 2025

With the holidays just around the corner, we wanted to share a friendly reminder that our call center will be closed Wednesday, Dec. 24; Thursday, Dec. 25; and Thursday, Jan. 1.

Need to make a payment or conduct other business with us on these days? You can always use our free mobile app – download it by searching “LG&E KU ODP” in app stores. Another option is to sign in to your online account (My Account) or easily create one at my.lge-ku.com. If you’d prefer to call, our automated phone system is available 24/7. LG&E customers can call 502-589-1444 (800-331-7370 outside Louisville), while KU and ODP customers can call 800-981-0600. Once dialed in, press 1-2-1 for your account balance and due date or press 1-2-3 to make a payment.

As always, even though our call center will be closed, our dedicated technicians and other employees will be working throughout the holidays, keeping your power on and ready to respond to emergencies.

Here’s to a safe and happy holiday season!