Outage FAQs: Policy for spoiled food

Do you have a fridge or freezer full of food when the power goes out? While the company does not reimburse customers for food spoilage during a power outage, here are a few tips.

• According to the U.S. Food and Drug Administration, a freezer full of food will usually keep for up to 48 hours — if you keep the door closed.
• Refrigerated food will last from 8 to 12 hours with the door closed and never opened.
• If your freezer is half full, please group your packages together to retain cold more effectively.
• Purchase or make ice cubes in advance, and freeze gel packs ahead of time. Store all of these in the freezer for future use in the refrigerator or in coolers.

Visit fda.org/food for more tips to keep you safe.