Pay my residential bill

My Account

We provide an option for paying your bill online with an electronic check, debit or credit card. Additional fees apply to card payments.

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Automatic payments

Sign up for Auto Pay and have your LG&E, KU or ODP payments conveniently deducted from your bank account.

Sign up   Learn more

One-time payment - Paymentus

Make a one-time payment with our third-party payment provider, Paymentus. Pay by debit or ATM card, Visa, Mastercard or Discover card. Additional fees apply.

Pay using Paymentus

Pagar con Paymentus

One-time payment - Electronic check - No fees

Make a one-time payment via electronic check. No additional fees apply.

Pay by electronic check

Pagar con e-pago

Residential phone numbers

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

LG&E Residential

KU/ODP Residential

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Automated services – Easy billing speed-dial numbers  
Make a payment 1-2-3
Billing Questions 1-2-4-5
Account Balance/Due Date and Meter Reading Window 1-2-1
Payment Arrangements 1-2-2-1
Payment Info - Online, Locations, Mail Address, Office 1-2-2-4
See all speed dial numbers

Billing & payment addresses

You can mail your payment and stub using the convenient return envelope we include in your monthly statement.

To avoid late payment charges, please allow up to 7 days from the mailing date for receipt and processing of your payment.


Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211


Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212

Authorized payment agents

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.

Visit a location nearest you  

If you need to have your service reconnected after making the payment, call:

Business office walk-in locations

Pay your utility bill at a nearby business office.

NOTE: Business office hours vary by location. Please check with your local office for their hours of operation.

Things to consider when paying your bill

Things to consider when paying your bill

Some customers may use third-party services that allow users to pay many monthly bills at one time. It’s important to keep in mind that LG&E and KU cannot control when your payment is received if you’re using a third-party service.  Be sure to also allow ample time – we recommend 7 business days – for payment processing if you’re using a third-party service or mailing your payment.

Customers should obtain proper assurances before allowing anyone other than the account holder to pay your bill.

For your convenience, consider using one of our available fast and secure services like Auto Pay or online payment through My Account.