Residential phone numbers
- Monday - Friday, 7 a.m. - 7 p.m.
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
|Automated services – easy billing speed-dial numbers|
|Make a payment||1-2-3|
|Account Balance/Due Date and Meter Reading Window||1-2-1|
|Payment Info - Online, Locations, Mail Address, Office||1-2-2-4|
|See all speed dial numbers|
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
P.O. Box 9001960
Louisville, KY 40290-1960
P.O. Box 9001954
Louisville, KY 40290-1954