When flood waters threaten homes, many LG&E and KU customers wonder how to ensure the safety of their appliances and their natural gas and electric service in case their home floods.
Appliances that have been submerged, or have had water reach the mechanical or electrical components such as the fan, motor or blower, most likely will be damaged and should not be used.
Electric service restoration – KU/ODP
- Whether inside or outside, never operate electrical equipment while standing in puddles of water.
- Do not enter a basement if there is standing water, or attempt to operate any type of electrical appliance or equipment in that area. Immediately call KU at 1-800-981-0600 to request disconnection of electric service before attempting repairs.
- Once the necessary repairs have been made, contact the city or county inspection office to schedule an inspection. Once the repairs receive an approval from the city or county inspector, the city or county inspector should call KU at 1-800-981-0600 to have service restored. KU cannot reconnect service without an approved inspection from the city or county inspector.
KU will restore electric service where it is safe to do so and will disconnect service at customers' requests and as needed to ensure safety. Customers are encouraged to provide the location of their meter in order to help KU's customer service representatives better serve them. As always, in the event of electric outages or downed power lines, customers should call KU at 1-800-981-0600.
Electric service restoration – LG&E
- Whether inside or outside, never operate electrical equipment while standing in water.
- Do not enter a basement standing in water or attempt to operate any type of electrical appliance or equipment if there is water in the basement. Immediately call LG&E at 502-589-1444 (outside Louisville 1-800-331-7370) to request disconnection of electric service before attempting repairs.
The Louisville Metro Office of Inspections, Permits and Licenses, applies these guidelines to Louisville Metro residents. Residents outside of Louisville should check with local government officials for specific information about restrictions, licensing and permitting related to electric service restoration after flooding has occurred.
Gas service restoration – LG&E
- Step One: LG&E can restore gas service to homes only after water has receded and it is safe to access the area. After the water recedes, call 502-589-1444 (outside Louisville at 1-800-331-7370) to request gas service restoration.
- Step Two:
- If the customer is home: Before restoring service, LG&E will turn off the major appliances (gas furnace, gas water heater, etc.) inside the home. DO NOT use these appliances if they have been damaged by water.
- If the customer is not at home: LG&E will not restore service until the customer returns and can provide safe access to the appliances.
- Step Three: LG&E will test the gas lines to the house and inside the home for damage. If the lines pass LG&E's safety test, LG&E will restore service to the meter. If house lines fail LG&E's safety test, the customer will need to contact a plumber to make necessary repairs to the lines. After repairs have been made, call LG&E to request to have service restored.
- Step Four: Customers will need to contact a qualified heating, ventilating, and air conditioning contractor or a plumber to clean and inspect any appliances that may have been affected by flooding.
- Step Five: The contractor will relight the appliances.
Only a qualified contractor or plumber should attempt to relight appliances turned off by LG&E. For safety reasons, customers must not attempt to relight appliances.