It’s a little bit us, and it’s a little bit you

Above-ground service

Customer responsibility:

• Weatherhead/masthead – this is the vertical pipe-like structure attached to the top of the meter box.
• Attachment hardware (eyebolt, etc.) that secures the electric service drop.
• Service stack.
• Riser conduit.
• Meter box – includes the box, meter socket and wiring inside the box.
• Ground wire and rod.

If any of these areas are damaged, you will need to call a licensed electrician to make repairs before we can restore your service.

Our responsibility:

• Service line – the cable from the utility pole to your home.
• Meter – the glass-enclosed meter inside the meter box.
• Electric lines within the right-of-way.
• Utility poles and transformers.

Underground service

Customer responsibility:

• Meter box – includes the box, meter socket and wiring inside the box.
• Riser conduit.
• Ground wire and rod.

Our responsibility:

• Meter – the glass-enclosed meter inside the meter box.
• Service line. (NOTE: LG&E customers are responsible for this item)

You will need to call a licensed electrician to make repairs to those areas that fall under your responsibility before we can restore your service. Call us and a crew will be sent to fix areas that are our responsibility as quickly as possible.

Visit lge-ku.com/safety/service-connection to learn more.