If you’re interested in learning more about which plan might be right for you, you may contact us in a variety of ways. A representative will be happy to assist you in making the right decision based on your circumstances and energy-use habits.

Use Speed Dial option 1-2-4 to ensure your call is routed to the next available person who can help you.

Residential phone numbers

  • Monday - Friday, 7 a.m. - 7 p.m.
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

LG&E Residential

KU/ODP Residential

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.


220 West Main Street
Louisville, KY 40202


One Quality Street
Lexington, KY 40507

Company walk-in locations

Authorized payment centers

Back to top