If you’re interested in learning more about which plan might be right for you, you may contact us in a variety of ways. A representative will be happy to assist you in making the right decision based on your circumstances and energy-use habits.

Use Speed Dial option 1-2-4 to ensure your call is routed to the next available person who can help you.

Residential phone numbers

  • Monday - Friday, 7 a.m. - 7 p.m.
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

LG&E Residential

KU/ODP Residential

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Corporate mailing addresses

These addresses are for our corporate offices and are not to be used for mailing utility payments.


220 West Main Street
Louisville, KY 40202


One Quality Street
Lexington, KY 40507

Company walk-in locations

Authorized payment centers

Back to top