Delivering safe, reliable power to you is our top priority. On occasion you may lose power due to a problem with your overhead or underground electrical service. In those instances, it’s important to know which sections you are responsible for maintaining and which sections are our responsibility.
Above-ground service
Customer responsibility:
- Weatherhead/masthead – this is the vertical pipe-like structure attached to the top of the meter box.
- Attachment hardware (eyebolt, etc.) that secures the electric service drop.
- Service stack.
- Riser conduit.
- Meter box – includes the box, meter socket and wiring inside the box.
- Ground wire and rod.
If any of these areas are damaged, you will need to call a licensed electrician to make repairs before we can restore your service.
Our responsibility:
- Service line – the cable from the utility pole to your home.
- Meter – the glass-enclosed meter inside the meter box.
- Electric lines within the right-of-way.
- Utility poles and transformers.
Underground service
Customer responsibility:
- Meter box – includes the box, meter socket and wiring inside the box.
- Riser conduit.
- Ground wire and rod.
Our responsibility:
- Meter – the glass-enclosed meter inside the meter box.
- Service line. (NOTE: LG&E customers are responsible for this item)
You will need to call a licensed electrician to make repairs to those areas that fall under your responsibility before we can restore your service. Call us and a crew will be sent to fix areas that are our responsibility as quickly as possible.
Visit lge-ku.com/safety/service-connection to learn more.
