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Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, renewable options and more.

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We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

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Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

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Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

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LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

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LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

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Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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empowering Kentucky’s future through smart investments.

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Bill Pay | My Account

Start, stop or move service

  • Residential
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Residential

Start service

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
Start service request

Stop service

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.
Stop service request

Move service

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Your previous account number.
Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

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Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

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Outage map

How to use the outage map (PDF)

Report outages using our mobile app

LG&E and KU mobile app outage screens

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

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Power Source archive

Power Source September 2024

  1. Power Source
  2. /
  3. Power Source September 2024
a call center rep wearing a headset

Working hard to give our best

August 15, 2024
piggy bank with coins surrounding it

A better way to budget monthly payments

August 15, 2024
a stack of papers

Clear up the clutter with paperless billing

August 15, 2024
a tree with a sky and clouds

Planting roots today for a better tomorrow

August 15, 2024

Power Source August 2024

  1. Power Source
  2. /
  3. Power Source August 2024
person charging electric vehicle at a charging station

Driving the future: EVs in spotlight during Drive Electric Week

July 22, 2024
dog looking through slats in a wooden fence

Received an estimated bill? Here’s why

July 22, 2024
hands raised with hearts in the palms

Supporting the community – outreach in your area

July 22, 2024

Power Source July 2024

  1. Power Source
  2. /
  3. Power Source July 2024
person using an air fryer

Higher temps, higher bills: How to save energy – and money – this summer

June 17, 2024
line marking flags and a shovel on a grass yard

Dig this: August 11 is National 811 Day

June 17, 2024
hands holding up a paper heart

Need help with your bill? You’ve got options

June 17, 2024
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No need to wait: It’s within your power

June 17, 2024
scam alert

Stay vigilant – Here are the newest scams

June 17, 2024
A row of houses in a neighborhood

The 411 on AMI

June 26, 2024

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