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Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, renewable options and more.

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We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

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Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

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Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

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About LG&E and KU

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LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

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LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

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Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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empowering Kentucky’s future through smart investments.

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Bill Pay | My Account

Start, stop or move service

  • Residential
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Residential

Start service

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
Start service request

Stop service

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.
Stop service request

Move service

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Your previous account number.
Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

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Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

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How to use the outage map (PDF)

Report outages using our mobile app

LG&E and KU mobile app outage screens

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

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Power Source archive

Power Source March 2025

  1. Power Source
  2. /
  3. Power Source March 2025
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Our falcon cam takes flight once again

February 18, 2025
lightning in an evening sky

March is Severe Weather Preparedness Month. Are you ready?

February 18, 2025
person taking dishes out of a dishwasher

It’s simple: energy saved = money saved

February 18, 2025
fingers typing on a laptop

24/7 account access means we’re ready when you are

February 18, 2025

Power Source February 2025

  1. Power Source
  2. /
  3. Power Source February 2025
slide reading "scam prevention"

Vigilance each day keeps scammers at bay

January 22, 2025
Groundbreaking ceremony - shovels in a pile of dirt

Did you know? Constructing Mill Creek 5

January 22, 2025
person in a sweater holding a knitted heart in hands

Employees raise nearly $2 million for the communities we serve

January 22, 2025

Power Source January 2025

  1. Power Source
  2. /
  3. Power Source January 2025
call center representative with headset on

Training day for award-winning customer service

December 12, 2024
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Take some stress out of 2025 with auto pay

December 12, 2024
shower head with water coming out

Too hot to handle: Keep water temperatures safe

December 12, 2024
cart in a grocery store

When snow or ice hits, warm up to these winter safety tips

December 12, 2024
three transmisssion towers under an overcast sky

Making our energy superhighways more reliable than ever

December 12, 2024
person adjusting thermostat on a wall

Brrr-illiant ways to stay safe and save energy during extreme cold weather

January 8, 2025

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