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A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

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Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, renewable options and more.

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We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

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Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

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Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

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About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

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LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

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LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

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Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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empowering Kentucky’s future through smart investments.

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Bill Pay | My Account

Start, stop or move service

  • Residential
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Residential

Start service

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
Start service request

Stop service

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.
Stop service request

Move service

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Your previous account number.
Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

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Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

Report an electric outage

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How to use the outage map (PDF)

Report outages using our mobile app

LG&E and KU mobile app outage screens

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

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Power Source archive

Power Source December 2023

  1. Power Source
  2. /
  3. Power Source December 2023
rolled up insulation

Stay warm and comfortable...and keep a little jingle in your pocket

November 20, 2023
space heater on a floor

Keep safety top of mind when using space heaters

November 20, 2023
person using cell phone

We're happy to work with you if you need more time to pay your bill

November 20, 2023
volunteer handing over box of food

Giving back to the communities we live in and serve

November 20, 2023
happy holidays sign

Here's hoping your holiday season is the best it can be

November 20, 2023

Power Source November 2023

  1. Power Source
  2. /
  3. Power Source November 2023
downed power pole and power line

Power outage FAQs

October 23, 2023
damaged electrical cord

Get plugged in to electric safety

October 23, 2023
wooden fence and gate

Keeping your meter visible

October 23, 2023
cornucopia

Thanksgiving is almost here. We hope yours is great

October 23, 2023
girl holding up heat-shaped hands

Here for help with your bill if and when you need it

November 1, 2023

Power Source October 2023

  1. Power Source
  2. /
  3. Power Source October 2023
the word scam using wooden blocks

If you think it’s a scam, just tell ‘em to scram

September 21, 2023
two people looking at a tablet

Monthly payment amounts made simple: Now we’re talking

September 21, 2023
toaster on a kitchen counter

Adopting energy-saving tips means our utility bill dips

September 21, 2023
cashier receiving cash

Want to pay in cash?

September 21, 2023
red string on a finger

Nothing to kid about: Make sure your detectors are in tip-top shape

September 21, 2023
three smartphones displaying our mobile app

Are you still using the older LG&E, KU and ODP app?

September 21, 2023

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