Turning off your gas

When to Turn Off Your Gas

In an emergency, you can turn off your natural gas at the main gas service shutoff valve. Do not shut off the natural gas unless the situation is urgent. If you smell gas, hear gas escaping, see a broken gas line or suspect a gas leak, leave the area right away then call LG&E at 502-589-1444 (any time day or night).

LG&E crews will respond right away and assess the situation. If you have turned your natural gas service off, do NOT turn it back on. Kentucky law prohibits anyone other than an LG&E representative or someone working on behalf of LG&E from restoring natural gas service.

How to Turn Off Your Natural Gas Service

  1. Locate the main natural gas shutoff valve.
    Your main natural gas shutoff valve typically is located near your natural gas meter. The most common places for a natural gas meter are on the side or front of your home or building.
  2. Use a pipe or crescent wrench.
    Store a 12- to 15-inch adjustable pipe or crescent-type wrench near your main natural gas shutoff valve so you don’t have to look for one in the event of an emergency.
  3. Give the valve a quarter (0.25) turn.
    The valve is closed when the portion of the valve you put the wrench on runs crosswise or perpendicular to the pipe. Once you shut off the natural gas at the meter, do NOT try to turn it back on yourself. If the natural gas service shutoff valve is closed, it can only be opened (service restored) by an LG&E representative or someone working on behalf of LG&E. Once opened, the qualified professionals will perform a safety inspection and re-light the pilot light on your natural gas appliances.