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A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

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Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

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Energy efficiency programs, energy efficiency tips, renewable options and more.

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We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

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Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

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Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

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Safety

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With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

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About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

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LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

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LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

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Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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empowering Kentucky’s future through smart investments.

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Bill Pay | My Account

Start, stop or move service

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Residential

Start service

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
Start service request

Stop service

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.
Stop service request

Move service

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Your previous account number.
Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

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Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

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Outage map

How to use the outage map (PDF)

Report outages using our mobile app

LG&E and KU mobile app outage screens

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

LG&E and KU site search

Power Source archive

Power Source September 2022

  1. Power Source
  2. /
  3. Power Source September 2022
hand holding a light bulb

These tips will give you the power to help reduce your monthly bill

August 19, 2022
hands on a smartphone with a laptop in front on a table

A simple way to help simplify your life

August 19, 2022
hand removing a filter from a furnace

Don’t wait until the last minute to get ready for what’s coming

August 19, 2022
hands holding a tree seedling

Branching out in the community: Apply for our tree-planting grant program

August 19, 2022
customer service employee smiling with customer

Always working to improve: Nothing tops our commitment to serving you

August 19, 2022

Power Source August 2022

  1. Power Source
  2. /
  3. Power Source August 2022
three mobile phones with app screens

Our mobile app empowers you to manage your account

August 1, 2022
family of three taping moving boxes

Getting ready to move? We’re ready to bring the power!

August 1, 2022
mobile phone on yellow background with lock on screen

Making sure it’s you: One key way we help keep your account safe

August 1, 2022
electric vehicle in front of horse pasture

Charging down the road toward an electric vehicle future

August 1, 2022

Power Source July 2022

  1. Power Source
  2. /
  3. Power Source July 2022
Customer pressing a button on their thermostat

Extreme heat and its potential impact on your monthly bill

June 27, 2022
Person digging in the ground

Don’t forget! Follow the law before putting that shovel in the ground

June 27, 2022
Push lawn mower with gas can next to it

Don’t mess around with flammable liquids. Make sure they’re stored safely

June 27, 2022
burgers being cooked on a grill

A summer vacation for your kitchen means savings for you

June 27, 2022

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