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A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

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We're prepared for severe weather. Stay safe and be prepared. Track and report outages on our mobile app and stay informed.

Residential services

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Our mobile app

Our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Programs & tools

Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, renewable options and more.

See our programs & tools

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

Our company

Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

About LG&E and KU

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News

News, bill inserts, Power Sources newsletter and press releases....more

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LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

Community & corporate responsibility

LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

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Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

Investments

Investments

empowering Kentucky’s future through smart investments.

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Regulatory filings

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Bill Pay | My Account

Start, stop or move service

Residential
Business

Residential

Start service

Start service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.

Start service request

Stop service

Stop service

You will need to provide:

Account number and the last four digits of the account holder's Social Security number.
Location and contact information.
Access to meter location.

Stop service request

Move service

Move service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.
Your previous account number.

Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

Business

Bill Payment | My Account

Outages

We're prepared for severe weather. Stay safe and be prepared. Track and report outages on our mobile app and stay informed.

Report an electric outage

Report a gas outage or leak

Report a Streetlight outage

Outage map preview

Outage map

How to use the outage map (PDF)

Report outages using our mobile app

LG&E and KU mobile app outage screens

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

App Store Google Play Learn more

Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

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children flying a kite

Summer safety – Be mindful of potential outdoor electric hazards

silhouette of a soldier saluting at sunset

Hats off to the military and to those veterans who have joined our family

ceiling fan

Save energy without sacrificing comfort this summer

dog behind fence

A meter that’s easy to get to helps ensure an accurate bill

budget payment chart

How does a consistent monthly bill sound?

Retiree Leon Smith and family at KU Office

Retiree spotlight: Leon Smith -- changing the song

grove of American hazelnut trees

Our 2023 tree seedling giveaway

line workers on a power line pole

Thank a lineworker – Putting themselves on the line for us every day

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No need to wait: Managing your account is within your power

falcon in flight

Friends of falcons find themselves flocking to our web cam

butterfly on a flower

It’s time to talk about the birds and the bees (and the flowers and the shrubs)

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We’ve dug up some helpful information for you about digging

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