Assistance programs

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Need help with utility bills? We’re here to help.

LIHEAP and other weather assistance options are available.

Learn more - LG&E customers Learn more - KU/ODP customers

Self-service help, whenever you need it

Take advantage of these quick, step-by-step video tutorials to complete common account tasks on your own using the LG&E and KU mobile app or My Account. Learn how to avoid disconnection, make a payment arrangement for a past-due bill and request reconnection. Help is always available when you need it.

Ways to manage your bill

Did you know if you have not had a late residential payment in the past 11 months and happen to miss a payment deadline, you are eligible for a one-time late payment charge waiver? Contact us prior to your next bill due date to request a waiver. To avoid late payments, consider using Auto Pay for recurring payments and My Notifications to set bill reminders.

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