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Residential

Pay my bill

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Auto pay Payment arrangements Add joint account holder Budget payment plan My Notifications Paperless billing Understanding my bill Mobile app

Make a payment arrangement

Make a payment arrangement

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Schedule reconnection of service

Schedule reconnection of service

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Report an outage

Report an outage

Mobile app My Account Phone

Check account balance

Check account balance

Mobile app My Account Phone

Learn details about your full bill

Learn details about your full bill

Mobile app My Account Phone

Sign up for paperless billing

Sign up for paperless billing

Mobile app or My Account

Sign up to receive notifications

Sign up to receive notifications

Mobile app or My Account

Other services

Rate options

Rate options

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Energy efficiency

Energy efficiency

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Renewables

Renewables

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Assistance programs

Assistance programs

Assistance programs & resources HUG (Home Utility Gift) Certificates

Residential guides & handbooks

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

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Business

Bill Pay | My Account

Contact us

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Residential

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Our mobile app

Our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Programs & tools

Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, renewable options and more.

See our programs & tools

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

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Our company

Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

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Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

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Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

Learn more

About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

About LG&E and KU

Our company Vision/Mission Management team Diversity Power plants & natural gas compressor stations Regulatory Research & development New generation

News

News, bill inserts, Power Sources newsletter and press releases....more

News

Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases

Community & corporate responsibility

LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

Community & corporate responsibility

LG&E and KU and its Foundation have a steadfast and unwavering commitment to the communities they serve.

LG&E and KU Foundation Community investment Community involvement Community relations Safety & educational outreach

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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Investments

Investments

empowering Kentucky’s future through smart investments.

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Regulatory filings

Regulatory filings

Regulatory main
Bill Pay | My Account

Start, stop or move service

  • Residential
  • Business

Residential

Start service

Start service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
Start service request

Stop service

Stop service

You will need to provide:

  • Account number and the last four digits of the account holder's Social Security number.
  • Location and contact information.
  • Access to meter location.
Stop service request

Move service

Move service

You will need to provide:

  • Primary and joint account holder's (if any) full Social Security number(s).
  • Location and contact information.
  • Access to meter location.
  • Your previous account number.
Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

Learn more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

Report an electric outage

Report a gas outage or leak

Report a Streetlight outage

Outage map preview

Outage map

How to use the outage map (PDF)

Report outages using our mobile app

LG&E and KU mobile app outage screens

Report outages using our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Outages FAQ

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage Emergency preparedness See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.

To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.

NEVER report a gas leak by email.

LG&E and KU site search

Management team

  1. Our company
  2. /
  3. Management team

John R. Crockett III

President of LG&E and KU Energy LLC and Senior Vice President and Chief Development Officer, PPL Services Corporation

Lonnie Bellar

Executive Vice President of Engineering, Construction and Generation, PPL Services Corporation

Robert M. Conroy

Vice President-State Regulation and Rates, LG&E and KU

David J. Freibert Jr.

Vice President-External Affairs, LG&E and KU

Chris Garrett

Vice President-Financial Strategy and Chief Risk Officer, PPL

Tom Jessee

Vice President and Chief Operating Officer, LG&E and KU

Beth McFarland

Vice President-Transmission, LG&E and KU

Shannon Montgomery

Vice President, Customer Services, LG&E and KU

Tom Rieth

Vice President-Gas Operations, LG&E and KU

Eileen L. Saunders

Vice President and Chief Customer Officer, PPL

Chuck Schram

Vice President-Energy Supply and Analysis

Allyson K. Sturgeon

Vice President and Deputy General Counsel-Regulatory, PPL Services

Steven Turner

Vice President-Power Production, LG&E and KU

Peter Waldrab

Vice President-Electric Distribution, LG&E and KU

Chris Whelan

Vice President-Communications and Corporate Responsibility, LG&E and KU

Residential contact

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Business contact

Online Phone Mail In person

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